1. Introduction
Welcome to Martin Home Exteriors. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.
By using our website (martinhomeexteriors.com), you consent to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information – Name, phone number, email address, mailing address
- Project Details – Information related to your home improvement needs
- Website Usage Data – IP address, browser type, device information, pages visited, and interactions with our site
- Communication Data – Emails, messages, call records, and SMS interactions if you contact us or opt in to messaging
3. How We Use Your Information
We collect and use your information to:
- Provide estimates and schedule consultations
- Improve our website experience and customer service
- Respond to inquiries and process service requests
- Send service-related and promotional communications (only if you opt in)
- Send SMS notifications, including appointment reminders, service updates, billing notifications, dispatch notifications, and job completion surveys (if consent is provided)
- Comply with legal requirements
4. SMS Communications and Consent
Martin Home Exteriors may collect SMS opt-in consent either through our website forms or verbally from customers.
Customers may opt in to receive text messages:
- By checking the SMS consent box on our website forms
- In person at our physical location
- During a phone call initiated by the customer
When opting in, customers are informed that:
- Message and data rates may apply
- Message frequency varies based on project needs, typically 5–10 messages per month
- They can reply STOP to unsubscribe at any time
- They can reply HELP for assistance
Martin Home Exteriors will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information is kept private and used only for service-related communication.
By checking the box on our contact form, you authorize Martin Home Exteriors to contact you via text regarding appointment scheduling, project updates, and other service-related needs. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies based on your project needs, but you can expect approximately 5–10 messages per month. You can opt out at any time by replying STOP or using the unsubscribe link (where available). Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.
5. How We Protect Your Information
We implement security measures to safeguard your personal data, including encryption, secure databases, and restricted access. While we take reasonable precautions, no online data transmission is completely secure.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may use internal tools and platforms to operate our business, such as systems for website functionality, customer management, and communications. These tools are used solely to support our services and maintain business operations.
We may disclose information when required to comply with applicable laws or to protect our legal rights.
SMS consent and phone numbers are not used for marketing by any external parties.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. You can adjust your browser settings to disable cookies, though this may affect site functionality.
8. Your Rights and Choices
You have the right to:
- Opt out of marketing emails using the unsubscribe link
- Opt out of SMS communications at any time by replying STOP
- Request access to the personal data we hold about you
- Request deletion of your personal information, subject to legal obligations
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.
10. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Martin Home Exteriors
245 Riverside Avenue, Suite 100, Jacksonville, FL 32202.
904-257-3244
hello@martinhomeexteriors.com
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